Last updated: September 15, 2026
Rtaonlines accepts returns within 30 calendar days of delivery. Eligible returns are free. We do not charge restocking fees or reset fees.
Return method: Mail. To start a return, email info@rtaonlines.com or call +1 406-250-4556. Include your order number, the item you want to return, and the reason. We will send you return instructions and a prepaid return label. You may also use the contact form at the bottom of this policy page.
Return address:
Rtaonlines
223 Swan River RD
Bigfork, MT 59911
United States
Remorse returns and defective returns
We separate customer remorse returns from defective, damaged, or wrong-item returns.
| Scenario | Customer remorse return | Defective, damaged, or wrong item |
|---|---|---|
| Time window | 30 calendar days from delivery | 30 calendar days from delivery |
| Condition | Unused, unwashed, unworn, with original packaging and tags attached | Contact us with order number, photos, and a description of the issue |
| Return method | ||
| How to get a return label | Email info@rtaonlines.com or call +1 406-250-4556 | Email info@rtaonlines.com or call +1 406-250-4556 |
| Return shipping cost | Free | Free |
| Restocking fee | None | None |
| Reset fee | None | None |
| Refund or replacement | Refund to original payment method | Refund to original payment method or replacement, based on your choice and stock |
| Responsibility | Customer starts the return; Rtaonlines covers return shipping | Rtaonlines covers return shipping and resolves the issue |
For remorse returns, the item must be unused, unwashed, unworn, and returned with its original packaging and tags. For defective, damaged, or wrong-item returns, contact us with your order number, photos of the item, and a short description. We will send a prepaid return label and resolve the issue.
Refund timing
After we receive and inspect your return, we process the refund within 1–2 business days. The refund is sent to your original payment method. Your bank or payment provider typically posts the refund within 7–10 business days. The exact posting time depends on your bank or payment provider.
If a returned item does not meet the condition requirements for a remorse return, we will contact you before refusing the refund. Defective, damaged, or wrong-item returns are reviewed based on the photos and description you provide.
Clothing care and return notes
Clothing must be returned in the condition required above. For jeans, T-shirts, and hoodies, please try items on indoors and keep the original packaging and tags until you decide to keep the item. We do not accept remorse returns for items that are worn, washed, altered, or damaged by the customer.